Refund & Replacement Policy

At HOOPHZ, every product is made to order specifically for each customer. Because of this, we’re unable to accept returns, refunds, or size exchanges for buyer’s remorse, incorrect size selection, color preference, or change of mind.

We want you to feel confident before placing your order, so please review your selected product, size, color, and shipping information carefully before checkout.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, we’ll make it right.

Please contact us at hello@hoophz.com with:

• Your order number

• A description of the issue

• Clear photos showing the problem

Once the issue is reviewed and approved, we will provide a replacement at no additional cost.

Please do not return an item unless our customer support team specifically asks you to do so.

Size, Color, and Product Selection

Because our products are made on demand, we cannot accept returns, refunds, or exchanges due to:

• Ordering the incorrect size

• Choosing the incorrect color or product

• Buyer’s remorse

• Change of mind

• Personal preference regarding fit or style

Please review the size chart and product information available on each product page before placing your order.

Measurements may vary slightly due to the manufacturing process.

Color and Print Variations

Colors shown on your screen may vary slightly from the finished product because of monitor settings, lighting, fabric, and printing methods.

Minor variations in print placement, color, or appearance that occur naturally during production are not considered defects.

Lost Packages

If a package is confirmed as lost by the shipping carrier, please contact us at hello@hoophz.com.

We will review the shipment with the applicable fulfillment and shipping partners and provide an appropriate resolution, which may include a replacement or refund depending on the circumstances.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please first:

1. Check around your property and delivery location.

2. Ask household members or neighbors whether they received the package.

3. Contact the shipping carrier for additional delivery information.

If you still cannot locate the package, contact us and we’ll do our best to assist you.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

HOOPHZ cannot guarantee replacement or reimbursement for orders that are undeliverable, returned, or lost because an incorrect or incomplete address was provided.

If you notice an address error after placing your order, contact us as soon as possible. We cannot guarantee that changes can be made once production or fulfillment has started.

Separate Shipments

Items in the same order may be produced by different fulfillment partners. As a result, products from the same order may arrive separately and may have different tracking numbers.

A partial delivery does not necessarily mean that the remaining items are missing.

Approved Refunds

Refunds are generally provided only when a replacement is not appropriate or when required by applicable law.

If a refund is approved, it will be issued to your original payment method.

Please keep in mind that your bank or credit card provider may require additional processing time before the refund appears in your account.

Cancellations

Because orders may enter production shortly after they are placed, we cannot guarantee cancellations or order changes.

If you need to request a cancellation or modification, contact us at hello@hoophz.com as soon as possible. If production has already started, we may be unable to cancel or modify the order.

Your Legal Rights

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Where returns, refunds, cancellations, or other remedies are required by law, HOOPHZ will comply with those requirements.

Need Help?

If you have a problem with your order or have questions about this policy, contact us at:

hello@hoophz.com

We’ll review your situation and do our best to help.